How much time is required to be a CASA volunteer?

This can vary on a case by case basis. We usually tell volunteers to expect an average of 15 hours per month. However, there may be more hours than that needed in the beginning of a case, and much less towards the end of a case. Also, all CASA volunteers are expected to meet with their child at least once per month.

What is the relationship between a CASA volunteer and the children on their case?

A CASA volunteer knows the child’s preference for placement, treatment, and permanency. The CASA should build rapport with the child and be a consistent person throughout the duration of the child’s dependency and neglect case. CASAs are a voice for the child and ensure that the child’s preferences are heard. A successful CASA case is one that no longer needs their CASA volunteer. CASAs help the child identify trustworthy adults and can recommend services that provide mentors or positive adult role models. CASA volunteers learn more about their role in a child’s life during their 30 hour pre-service training classes.

How does CASA differ from Child Advocacy Centers?

Although CASA programs and Child Advocacy Centers both investigate cases and advocate for abused and neglected children, the organizations differ greatly in their mission. CASA’s goal is to advocate for the best interest of the child and for a safe and permanent home as quickly as possible. Child Advocacy Centers work with the Department of Children’s Services and the District Attorney to prosecute alleged offenders.

How does a CASA volunteer differ from a GAL?

Guardians Ad Litem are the legal representation for a child throughout juvenile court proceedings. GALs also advocate for the child’s best interest and often collaborate with CASA volunteers. GAL’s are appointed to multiple cases and children, but a CASA volunteer serves one case at a time.

How effective is CASA?

First, the court system appreciates our input. In 2013, 98% of CASA recommendations were accepted by the juvenile court judges in Anderson, Scott, and Blount counties. And at CASA of the TN Heartland, 92% of our children remained safe 6 months after case closure- compared to the national average of 70%. National CASA research indicates that a child with a CASA volunteer is more likely to be adopted, half as likely to re-enter foster care, and spend less time in foster care. See this link for more information.

Will I need to testify in court?

Typically, the CASA volunteer submits a written report to the court. We ask that volunteers be present whenever the child they are advocating for has a court hearing. Staff is always present to support our volunteers in court. During hearings, judges will often ask for CASA’s opinion. This usually means the volunteer will stand up and offer his/her observations and recommendations. However, from time to time, a volunteer is required to take the stand and formally testify. When this happens CASA staff is always there to help prepare the volunteer for this experience and to support him/her through the hearing.

Would I transport children?

Never. It is a violation of CASA policy for a volunteer to transport children.

Will I be asked to go into someone’s home?

Yes. In determining placement, or where a child should live, a CASA goes to the foster or placement home to see the child and interview the caregivers. We also go to the parent’s home to see where the child would live, should the child be reunited with family. CASA makes recommendations to the court based on these home visits and what is in the best interest of the child.

Are there safety measures in place for when a volunteer visits a home?

Yes. If there is any reason to believe that a home is dangerous, or that there is criminal activity taking place, we do not require volunteers to visit alone. Some interviews can take place at neutral sites, such as a coffeeshop. To be able to make recommendations based on a questionable home, volunteers can arrange to see the home with a mentor, staff member, GAL, or DCS case worker. If there is enough concern to make even that impossible, then the CASA report would indicate that it was unsafe to visit the home.

How long would I be on a case?

We hope volunteers will stay until the child is in a safe and permanent home. However, we understand that sometimes this is not feasible. We ask volunteers to commit to be involved in a case for at least one year.

May I take the child or go with the child to a museum, ball game, or other outing?

No, as CASA volunteers, we do not provide direct services. Instead, a CASA volunteer must remain objective as we investigate and research the child’s case. Being an advocate is a very important gift to the child, and it comes with the responsibility of good judgement and a clear understanding of your role as an advocate. CASA volunteers should also not give significant gifts to the child(ren) and should always seek the advice of their advocate coordinator when facing an ethical dilemma.


No special background or education is required to become a CASA volunteer. We encourage people from all cultures and professions, and of all ethnic and educational backgrounds. Our requirements include:

  • Be 21 years old
  • Completion of the volunteer application including references and background check
  • Participation in an interview
  • Completion of 30 hour pre-service training
  • Available for court appearances, with advance notice
  • Commitment to the CASA program for at least 1 year


Thank you for your interest in CASA of the TN Heartland! If you are interested in volunteering please begin our application process by filling out our application here. Once you have submitted your application, a staff member will be in touch with you. Our application process includes: completion of our volunteer application, submission of three references, background check, and an in-person interview.

Training Schedule

Once accepted into the program, you will receive all necessary training in courtroom procedures, social services, the juvenile justice system and the special needs of abused and neglected children. Our 30 hour pre-service training is held 6 times a year and in-service training for current volunteers is held quarterly. Click here to see our agency calendar.

Volunteer Resources

CASA Glossary

CASA Report to the Court–Sample

Vol Job Description

Pledge to Confidentiality

In-Service Training Credit Guide

CASA Hearing Notes

Advocate Monthly Tracking Form

Advocate Monthly Report Form

Authorization for Release of Information Form county neutral

CASA of the Tennessee Heartland Fact Sheet

Arrest Record Request

CASA Case Planning and Investigation

Child Visitation Report

Guildlines for Visiting CASA Children

Current Medication List

Explanation of CASA 

CASA Demographics Form

Safety Tips for home visits

What to include in a Court Report

Interactive Child Visitation Form

Child Visitation Form

Use this form to share visitation notes with your Program Coordinator.
  • Anderson, Blount, or Scott?
  • Physical Address of where the visit occurred.
  • Relative Care? Foster Care? Kinship? Residential Facility?
  • Legal Name of individual responsible for the care of this child or children.
  • Please list everyone present during the visit. Include visitors and separate each party with a comma.
  • People who stay over night there or receive mail there.
  • This will probably be your name.
  • Yes or No?
  • Why was this child moved?
  • Well-groomed? Dirty? Sick? Nervous?
  • Yes or No?
  • Does child/children have their own bed? Any dangers (leaky roof, holes in the floor, exposed electrical wires, etc.)
  • yes or no?
  • Environmental? Known drug users/dealers residing there? Known sex offenders?
  • Request to see the medication and obtain information directly from the container.
  • Any side-effects reported by Child(ren)? Any side-effects reported by caregiver? Any side-effects reported by school/day care? Be as specific as possible.
  • yes or no? If yes, please provide copies to your Program Coordinator for the master file.
    If the child wants to attend court at the next hearing, please notify your Program Coordinator ASAP.
    Contact your Program Coordinator if you are having trouble deciding on any "best interest" decisions.
  • Please ask this even if the child will be attending court.
  • Name and address of facility if applicable.
    If applicable, every effort should be made to obtain these records. The school will need to see your Court Ordered Appointment. Program Coordinators can help facilitate this if needed.
  • 504? Special Classes? Truancy issues? Unruly issues? Thriving? Get along well with teachers?
  • Yes or no? If yes, please explain.
  • Yes or no? If yes, what are they. Please include the name of the individual(s) interviewed.
  • Yes or no? If yes, what are they? Medical? Therapeutic? Educational?
  • Yes or no? If yes, please explain.
  • Please explain. If there is a visitation schedule please provide that as well. For example, visits with sibling A every other Thursday from 2-4 at the city park.
  • What is the visitation schedule? Who supervises? Is there an order from the court? Phone calls? Overnights?
  • Parents are complying? Maintaining the schedule? Cancelling visits? Does child have negative behaviors after visits? Are the parents appropriate at visits? Who did you get this information from?
  • This is a catch all for anything that you want the court to know regarding this visit/interview. Child's wishes? Your concerns with anything in this child's life.
  • Please enter your email here.






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